Frequently Asked Questions
Everything you need to know about our gourmet food selections and delivery.
How do you ensure the freshness of food items during transit?
We use temperature-controlled packaging and vacuum-sealing technology to ensure all perishable items remain at the optimal temperature from our warehouse to your doorstep.
What is the standard delivery timeframe for orders?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-4 business days, while express options are available for next-day delivery.
Do you offer international shipping for your products?
Currently, asever ships within the continental United States to maintain the highest food safety and quality standards, but we are looking to expand our reach soon.
What is your return policy for food products?
Due to the nature of food items, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary restrictions?
We provide a detailed list of ingredients and allergen warnings on every product page. You can filter our collection by gluten-free, vegan, or organic categories to find items that suit your needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.